Frequently asked questions
Short, clear answers to the most common questions. Still need help? Contact us and we’ll respond within 1 business day.
How do I request information about a property?
Open the listing and click Request Info. We’ll confirm availability, fees, and next steps.
What are the basic qualifications?
Income and credit review, background screening, and verification. See our full criteria on the Qualifications page.
What fees should I expect?
Application fee, security deposit, and any approved pet fees. All fees are listed up front before you apply.
Are pets allowed?
Yes, most homes are pet‑friendly. See each listing for details.
Do you offer tours?
Yes, virtual or in‑person, depending on the home and market.
How long does the process take?
Often a few days from application to approval; move‑in is typically within a month.